NEED TO KNOW
FEQUENTLY ASKED QUESTIONS
Find quick answers about memberships, course access, certificates, CoCo AI, and your learning experience.
What is included with my membership?
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Your membership includes access to the courses and learning tools assigned to your selected plan. Higher membership levels may also include downloads, coaching, business resources, and additional support.
How long will I have access to the courses?
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You will have access for as long as your membership remains active. You can learn at your own pace and revisit included lessons whenever you need a refresher.
Can I watch the lessons on my phone or tablet?
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Yes. The Academy is designed to work across compatible desktop computers, tablets, and mobile devices with a reliable internet connection.
Can I change my membership plan later?
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Yes. Members may be able to upgrade or change plans based on the options available through their account and the Academy’s current membership policies.
Will I receive a certificate?
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Eligible courses may include a certificate of completion after all required lessons and activities have been successfully completed.
What is CoCo AI?
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CoCo AI is your personal beauty learning assistant. It is designed to support questions, explain techniques, provide learning guidance, and assist with beauty-business topics.
Are the courses self-paced?
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Yes. Most Academy courses are self-paced, allowing you to learn around your personal and professional schedule.
What should I do if I need help?
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Members will have access to the support options included with their plan. These may include Academy resources, CoCo AI, community support, coaching, or direct assistance.